Confirm or decline a booking request
Answer each request within 48 hours on the Bookings page; confirming charges a held card, declining releases it.
Answer a request
- Step 1Open Stays and select Bookings. The button shows how many requests are waiting.
- Step 2Under Requests, each request shows the guest, dates, total, how they pay and Answer by with the deadline.
- Step 3Select Confirm, or Decline and add a reason for the guest if you like.
When the card is held, confirming charges it and declining releases it. The guest is told by email either way. A request you do not answer within 48 hours lapses and its rooms open again.
Note: New requests also reach you by email. On a stay with Instant book, bookings are confirmed without you.
Changes and cancellations
When a guest asks to change dates or guests, the booking shows the new dates and total. Select Accept change or Decline.
To cancel a confirmed stay, select Cancel booking. The guest is told by email and refunded in full, so this should be rare.
Select Message the guest on any booking to write to them.