Change or cancel a stay
Ask the host for new dates or a different number of guests, or cancel under the policy you booked with.
Change your dates or guests
You can change a confirmed stay that has not started. The room and rate stay the same, and so does the cancellation policy you booked under.
- Step 1Open Trips and find the stay in Your trips.
- Step 2Select Change dates.
- Step 3Choose the new dates or number of guests. The dialog shows whether the stay now costs more, less or the same.
- Step 4Select Ask the host. When it costs more and you paid by card, select Continue and hold the difference on your card first.
The host accepts or declines within 48 hours. Until then your booking stays as it is. A difference held on your card is charged only if they accept; a stay that costs less is refunded to your card when they accept.
Note: One change can wait for the host at a time. To take it back, select Withdraw the change.
Cancel
- Step 1In Your trips, select Cancel on a confirmed stay, or Withdraw request on one the host has not answered.
- Step 2Read the dialog. It says what you get back under the stay's cancellation policy.
- Step 3Select Cancel trip.
The host is told straight away, and a cancellation cannot be undone.
- A request not yet confirmed: any hold on your card is released and nothing is charged.
- A paid stay: you are refunded what the cancellation policy you booked under gives, to your card. The policy is on the stay's page under Cancellation.
- A non-refundable rate: nothing is refunded.
- Payment arranged with the host: settle any refund with them.
If the host cancels a confirmed stay, you are refunded in full.