Contact your host
Message the host from your trip, and find their phone, email and the address once your stay is confirmed.
Send a message
- Step 1Open Trips on the Stays site.
- Step 2On the trip, select Message the host.
- Step 3Write your message and select Send.
Each booking has its own conversation, from the request on. It stays open after the stay and after a cancellation, so you can still ask about a refund. New replies show as a count on the button.
Phone, email and address
Once the host confirms, the trip shows the Address and Contact the host, with the phone or email the host gave for bookings, and the check-in and check-out times.
Why can I not see the address yet?
The exact address is shared once your booking is confirmed. Before that you can still message the host.
The host does not answer.
A request the host does not answer within 48 hours lapses and any hold on your card is released. For anything else, write to Holuway support.